A positive customer experience is crucial to the success of your business because a happy customer is most likely to become a loyal customer who can help you boost revenue. With all the competition in the wellness and CBD business industry, you need to make sure that your customers are returning to you and bringing along their friends. That means you MUST offer an exceptional customer experience. Why? Don’t you want a customer who will promote your business for you?
Join this 2 hour workshop and learn the crucial Customer Experience tips to make this part of the Buyer’s Journey the most rewarding for your customers, and the most profitable for you!
We will explore:
1. What Is Customer Experience (CX)?
2. Why Is CX Important for Your Business?
3. What Is the Difference Between Customer Experience and Customer Service?
Your Trainer: Maria Bereket is an online digital marketing consultant and content strategist, a 20-year veteran of small business marketing, and the founder and creative taskmaster behind Design Bear Marketing, which focuses on the experience journey that customers take from awareness through advocacy for the brands they support. As a frequent speaker and trainer of the digital marketing process, she has spent the last 4 years working in the CBD/Wellness industry helping small business owners embrace digital communication as a tool for engagement and business growth. As a content marketing expert, Maria loves the creative process of connecting the dots between expertise and relevant content experiences that engage audiences more deeply.